Contact
We're happy to help.
Questions about the product, your account or getting started — write to us and we'll take it from there.
Write to us
lio@bookwithlio.comOne inbox, read by the people behind LIO. Write to us whenever something needs a person rather than a settings screen.
When to write to us
You can't get into your account
A lost password, a sign-in that fails, or the email on your account needs changing.
You're setting your studio up
Services, opening hours or your booking page — tell us where you're stuck.
Something isn't working
A booking didn't arrive, a page looks wrong, or you saw an error in the app.
A question about your data
Export, correct or delete the information LIO holds for you or your clients.
If you can, add the email you sign in with, what you were doing when the question came up, and a screenshot if the problem is on screen.
Good to know
A note on appointments
LIO provides the booking software. The provider you book with manages their own prices, deposits, appointments and cancellations — for anything about a specific booking, your provider is the right person to contact.